Responsible gambling tools and support at GTSpins

Our commitment to safe play

Gambling is entertainment, not a way to earn money. Most people play within their means, but some find it harder to keep control. GTSpins accepts this reality and designs its services to keep players safe. We do not expect every customer to need our tools, but they are available whenever you want them. If you are reading this, we encourage you to take the time to review them before you decide how much to play.

We believe that players should be able to choose how they engage. That means offering limits that are easy to understand, transparent rules about how money moves, and support that is easy to reach. Our approach is not about judging choices but about giving you control over them. If you ever feel that gambling is affecting your finances or relationships, our tools can help you pause or stop.

We also expect our customers to act with responsibility. We will check your identity before you can deposit, and we may ask for further information if your play looks unusual. This is not to limit you but to protect you and others from fraud and harm. If you are unsure whether you need help, our support team can guide you to the right independent service without delay.

When play may be causing trouble

Everyone plays differently, but certain patterns can indicate that gambling is becoming a problem. It is not always about losing money, though that can happen quickly. Signs include chasing losses, using funds meant for bills, borrowing to play, or hiding your activity from friends and family. Sometimes gambling is used to cope with low mood or stress, which can make recovery harder later.

Common warning signs

If you notice one or two of these behaviours, it does not mean you have a disorder. It means it is wise to review your habits and use the tools available to set boundaries. Below is a list of signs that we monitor, along with guidance on what to do if they resonate with your experience.

• Chasing losses by increasing stakes to recover money
• Gambling with money set aside for rent, bills or essentials
• Borrowing to play or using credit cards for deposits
• Concealing how much you play from people close to you
• Playing to relieve stress, low mood or anxiety
• Finding it hard to stop once you start

What to do next

Recognising a warning sign is a reason to act, not a reason to judge yourself. You can reduce deposits, set a stake limit, or take a short break to regain perspective. If you feel that your play is beyond your control, self-exclusion removes access entirely. You can also speak to an independent support organisation for confidential advice that is not tied to our business.

Setting limits on your account

You can set limits on deposits, losses, stakes and session length at any time. These tools are designed to help you stay in control without having to contact support. Reducing a limit takes effect immediately, so you cannot spend more than you have agreed. Increasing a limit is delayed to give you time to change your mind and avoid impulse decisions.

Types of limit available

The most important rule is that reductions are enforced at once. This means that if you set a daily deposit limit of £20, you cannot go over that amount until the next day. Increases are delayed for 24 hours, which gives you time to reconsider if you are feeling pressured. We do this to prevent you from acting on impulse when you are emotionally affected by recent results.

How to change your limits

Go to your account settings and select the Limits tab. Choose the limit type you want, enter your preferred amount and confirm. You will receive a confirmation message and an email summary. If you forget your password or cannot access the account, contact our support team through the contacts page for assistance. You can also visit our terms and conditions page for the full rules.

Taking a break or self-excluding

You can pause your account for a short time, or you can self-exclude for a longer period. A time-out is reversible and typically lasts from 24 hours to 30 days. Self-exclusion is irreversible until the chosen period ends, and it removes access to your account and marketing communications. This distinction is important because some players need a longer break to reset their habits.

Time-out versus self-exclusion

A time-out is a useful first step if you are unsure how long you need. It gives you a chance to take a break without committing to a long period. Self-exclusion is a stronger measure that prevents you from logging in or depositing. If you have a self-exclusion in place, we will not allow you to open a new account until it expires. This is deliberate and designed to protect you from impulsive reactivation.

What happens after you exclude yourself

Once self-exclusion is active, you will receive no marketing emails or offers. Your balance will remain in the account, but you cannot withdraw it until you provide identity documents again. This is to ensure that the account belongs to you and to prevent fraud. If you wish to end a time-out early, you must wait until the period expires. You cannot lift a self-exclusion early, even if you change your mind.

Reviewing your own activity

Reviewing your activity should be a routine, not a reaction to a problem. Check your account history at least once a week to see how much you spent and how much you won. Look at your net position over time, not just daily results. This habit helps you spot trends before they become a problem and gives you a realistic view of your play.

Your statements show deposits, withdrawals, bonuses and game stakes. They also show your net loss or win over a chosen period. Use this data to decide if you are staying within your budget. If you see that you are spending more than you planned, set a new deposit limit or take a time-out before the next week begins.

We also provide session summaries that show how long you played and how many bets you placed. This helps you understand how time and money are linked. If you notice that your sessions are longer than you intend, set a session reminder to alert you. Reviewing your data is not about punishment. It is about giving you the information you need to make better choices.

Keeping minors out of gambling

Accounts are restricted to adults only, and we verify your age before you can deposit. We will not allow a person under the applicable minimum age to open an account or play. This is a legal requirement and a core part of our player protection policy. If we suspect that an account belongs to a minor, we will suspend it immediately.

Verification is done through documents such as a passport or driving licence. We also check your address and date of birth against third-party databases. This process is quick and secure, and we do not store unnecessary data. If you are sharing a device with a minor, do not store your login credentials on it. Use device-level filtering software to block access to gambling sites.

Parents and guardians should also monitor their children's internet use. We recommend using parental controls to block gambling sites on all devices. If you find that a minor has played on your account, contact our support team immediately. We will investigate and take appropriate action to protect the child and your account.

Independent help and support

If you are worried about your play, independent organisations can help. These services are free at the point of use and are not linked to us. They offer confidential advice, counselling and peer support for you and your family. You do not need to be in crisis to contact them. Early contact can prevent problems from worsening.

You can find a helpline for your jurisdiction by searching online or asking your doctor. Many countries have national services that offer phone, email and chat support. Some organisations also provide face-to-face counselling for those who prefer it. Peer support groups are another option if you want to talk to others with similar experiences.

We encourage you to reach out before things get worse. These organisations understand that gambling can affect everyone differently. They will not judge you and they will not report you to us. If you need to contact us about your account, you can find details on our contacts page. But for personal support, we strongly recommend using an independent service.